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FAQ
 
I got a message saying my IP is blocked?
 
- The message comes up under three different scenarios, a) the daily bandwidth threshold for the site has been reached b) the username is suspected of being compromised c) A username/password combination was used several times within a very short period of time (usually a cookie setting on some browsers that create the action). In the latter case, you should close out all windows, restart the computer and try again on a new window and your password will be accepted again. If you still have the issue, is most likely reason a or b, in which case you should email us to have the matter taken care of. 
 
Where do I retrieve my password?
 
- You can go to https://support.ccbill.com if you signed up thru CCBill.com or https://secure.netbilling.com for Netbilling.com.
 
Where do I cancel?
 
- You can cancel at https://support.ccbill.com if you signed up thru CCBill.com or https://secure.netbilling.com for Netbilling.com.